Helpdesk

Account 9

• Where can I find the API documentation?
• What selling region should I choose?
• Is it possible to sell internationally, both in Europe and North America?
• How do I activate my store?
• How do I add a credit card?

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Shipping 5

• What company will deliver my order?
• How can I track my orders?
• What is the average shipping time?
• Will all the items within one order be dispatched in one parcel?
• How are shipping prices calculated?

Products 4

• Do you often update your product portfolio?
• How do I get product updates?
• Will my print be wrong (horizontal) if I have configured my image vertically, but the preview is generated horizontally?
• How to Edit a Product?

Orders 6

• How do I navigate the orders page?
• How can I check the status of an order?
• How can I set up a custom hold time for my orders?
• How can I order samples?
• What is the expected production time?

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Payments and Invoicing 7

• What is the invoicing process?
• What payment methods are available?
• Can I have different payment methods for each store?
• What should I do if my payment doesn't go through?
• What are customs fees?

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Taxation in the EU 6

• What is a VAT (ID)?
• Is it possible to sell in Europe without a VAT number?
• I participate in the OSS (One Stop Shop) procedure; why do I still need a VAT ID for the intra-Community supply?
• What requirements should I meet to enable merchOne to invoice an intra-Community supply VAT-exempt?
• What do I do if an existing VAT ID was not entered in the company profile at the time of my order?

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