How do I navigate the orders page?
Click Orders in the left-sided menu to access the orders page. Under the Stores column, you will find the list of your stores from which orders have been s...
Tue, 11 Apr, 2023 at 4:36 PM
How can I check the status of an order?
To check the status of an order, please visit the order listing page and enter your e-commerce platform reference number under External ID. Your order will ...
Wed, 5 Apr, 2023 at 4:26 PM
How can I set up a custom hold time for my orders?
By default, orders are sent to production one hour after they are placed. However, if you prefer to process your orders manually, you can adjust the settin...
Wed, 5 Apr, 2023 at 4:27 PM
How can I order samples?
You can place a manual order for samples to view your artwork on a specific material. 
Thu, 6 Apr, 2023 at 10:05 PM
What is the expected production time?
Our average production time usually ranges between 24 and 72 hours. Production time will vary depending on the product type, order volume and complexity.  ...
Wed, 5 Apr, 2023 at 4:30 PM
How can I cancel an order?
Orders can only be canceled before they are sent to production. We suggest setting a suitable hold time that allows you to assess the order before deciding...
Mon, 13 Nov, 2023 at 9:24 AM