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Knowledge base
Frequent Questions
Getting started
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Shipping
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Billing
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Ordering and production
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Store and products
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Account
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Refunds and returns
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Intra-Community supply Taxation
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Getting started
How to
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merchOne
Account
9
Where can I find the API documentation?
What selling region should I choose?
Is it possible to sell internationally, both in Europe and North America?
How do I activate my store?
How do I add a credit card?
View all 9
Shipping
5
What company will deliver my order?
How can I track my orders?
What is the average shipping time?
Will all the items within one order be dispatched in one parcel?
How are shipping prices calculated?
Products
4
Do you often update your product portfolio?
How do I get product updates?
Will my print be wrong (horizontal) if I have configured my image vertically, but the preview is generated horizontally?
How to Edit a Product?
Orders
6
How do I navigate the orders page?
How can I check the status of an order?
How can I set up a custom hold time for my orders?
How can I order samples?
What is the expected production time?
View all 6
Payments and Invoicing
7
What is the invoicing process?
What payment methods are available?
Can I have different payment methods for each store?
What should I do if my payment doesn't go through?
What are customs fees?
View all 7
Taxation in the EU
6
What is a VAT (ID)?
Is it possible to sell in Europe without a VAT number?
I participate in the OSS (One Stop Shop) procedure; why do I still need a VAT ID for the intra-Community supply?
What requirements should I meet to enable merchOne to invoice an intra-Community supply VAT-exempt?
What do I do if an existing VAT ID was not entered in the company profile at the time of my order?
View all 6